Reviews
I had an excellent experience with my recent air conditioner replacement. From start to finish, the team delivered outstanding service. Explained my zoned air issues, then came up with a solution.
They arrived on time, walked me through the entire process, and answered all my questions with patience and expertise. The installation was completed efficiently, and the work area was left spotless. Really polite and personable people.
So far this company has been very good todeal with
Cool Care has a lot of five star reviews because they're a great company. Maybe if all companies were like this, there'd be less road rage and existential angst. Think about how much better life would be. Also, I'm a long time Spring Branch resident and like that they're in the hood. And, I recommended them to my son who wrote a review just a couple months ago.
From office staff to techs, everyone is friendly and professional. Scheduling is easy and flexible as there have been multiple times I've had to reschedule. The techs are always very knowledgeable and thorough.
Will has been out to our home several times. He's done maintenance checks for us, put in a new vent, and yesterday, fixed our fan motor. He's an excellent ac tech and always good at explaining what has been done or needs to be done. He assessed the problem quickly, explained what needed to be done, and fixed it.
Last week Angel did our maintenance check, as always, it was very thorough. He gave me some recommendations, and what I like about Cool Care is it's not high pressure. It's just recommendations on what might need to be done in the future.
Jose was also there to put in a new thermostat. Like all the Cool Care techs, he was friendly and professional and he replaced the thermostat quickly.
So, if you're in need of an hvac company, this is the one.
Always good work and I find the super honest. Really good company. Never pushy on sales like other places.
Upstairs unit quit cooling , called Cool Care and they had a tech at my home is about an hour, fixed my problem in about 15 min. and we are cool again, you can't beat service like that.
Anthony was polite and explained in detail the service he performed.
Excellent company, professional all the way. I had a few questions after the job and their response has been just as wonderful after the job was complete as it was when we were considering options. Good people. Outstanding customer service. Quality work. I highly recommend them.
I've been a Cool Care Customer for a few years now. They still continue to "PERFORM"! I had an upstairs unit's capacitor fail this past summer. Called Cool Care at 8 AM the next morning. Will (AC Technician) arrived at my residence at 10:30 AM and my unit was back working by 11 AM! I'm also an annual Maintenance Agreement customer now.
Cool Care makes it a 3rd time providing "Exemplary Service"!!! Chis Zatopek (Owner) and assistant (Marco C) installed a Ruud AC Condensing Unit at my residence. This is a 2nd Cool Care AC Condensing Unit installation and a 3rd AC repair (Evaporater Coil replacement 5 yrs ago) at my residence. Cool Care and it's employees (Chris, Marco C, & Claire) are still the best AC/Heating Company that I have found in my 41 years of home ownership. Chris Zatopek is "My Man In The AC Business"! He should be your man too!
Cool Care repaired a bad evaporator coil on one of my A/C units. Chris Zatopek (GM/Owner) was personally involved in all aspects of the repair. He provided me with all options available for the repair and pricing on a new system. Chris also answered all my questions thoroughly and completely. Chris also made additional PVC drain modifications to both of my A/C units at no additional charge. Chris and his company is the most professional, honest, and proficient A/C repair firm that I have ever utilized in my 36 years of home ownership.
Cool Care Does It Again!
Owner Chris Zatopek replaced an A/C evaporator coil on my downstairs A/C 3 years ago and did a "Fabulous" job. He and his installation contractor did a duct work replacement and upstairs AC coil & A/C Condensing Unit replacement installation on a Saturday to accommodate my wife's working home schedule. They did a "Very Professional" job. As before,Chris did a few extra things at no additional charge. As Chris stated to me, Cool Care is not the cheapest or most expensive, they are the most reasonable in price. I stated in my last review, Cool Care is the best A/C company that I have found in my now 39 years of home ownership!
I have been with Cool Care for 8 years since they installed my new system. They are ALWAYS on time, very efficient, never too many questions. No reason to ever shop around - be Cool - use COOL CARE. # 1 in Houston
