Reviews
Chris did a great job and has been very responsive on follow up questions and adjustments. He even came out for something that didn't end up being HVAC related (leaking dryer vent) and gave good advice on taking care of it with no charge or complaints.
They are the only people I trust with my HVAC needs. I've used Chris for years and he has never let me down.
We called Cool Care on Saturday due to our unit that services our bedrooms was not starting up (I told them that Monday would be fine since I had 2 portable units set up to tide us over until then). As promised, Maurice was at our front door promptly at 8:30 a.m. He put his disposable shoe covers on his feet prior to entering our house and was very professional and courteous. In a couple hours, he had replaced the capacitor on the smaller unit, tested both of my condensors for proper freon, added shut-off valves between the air-handler/furnace and the cleanout on both units primary drain lines as well as cleared a clog in the primary on my larger unit...all for the total cost of $384.00!!! Great work at a great price!!! Great people too!
Cool Care is a great HVAC company. This is my second house that they have serviced. They are very thorough and do quality work. Another benefit is that do not immediately recommend replacement if they can make your existing system work with modifications. If they say something needs to be replaced, then it really does. I like their twice a year maintenance service which is very reasonable.
Cool Care showed up on time and completed the system installation on time. Cool Care owner was available and onsite during the installation to answer any questions. The installation crew worked professionally.
Bobby has been out to my house a few times. First was in the heat of the summer when the AC wasn't working. He fixed the problem. Just today, I went ahead and signed up for a maintenance plan (they come in spring and fall to check everything for the coming season). Prices to me seem fair, and they've been nice when they come by. Previous techs from different companies were trying to sell me a new unit, but I didn't get that type of vibe from Bobby.
I just had my spring service check performed by Bobby. Also, I was having an issue with the primary drain line clogging. He investigated and found it was not properly vented. He took the time to fix it so I don't have problems in the future. Always great work, thanks!
